Frequently asked questions

How do I know my contribution was received?

Your receipt is available when PayPal confirms the payment to the server. We also send it to your email. A redirect alone does not confirm a contribution.

Can I contribute without showing my name?

Yes. Leave the public name option unchecked and we will show Anonymous donor. You may also hide the amount on the wall. The contribution still counts toward the campaign total.

How is the money used?

Read each campaign's needs and Transparency section. Disbursements and documented use are recorded there. PayPal fees are shown separately.

Is medical recovery or reaching the goal guaranteed?

No. A contribution provides financial support and does not guarantee a medical outcome or that the goal will be reached. Care needs and decisions belong to the beneficiary and their medical team.

Is my contribution tax deductible?

Not necessarily. Toptrono is a private support and fundraising platform for medical cases, not a registered foundation or charity.

What should I do if there is a problem with my payment?

Keep your receipt and contact support with its reference. Do not share passwords, full card details or medical documentation for this purpose. Confirmed refunds are reflected in the figures.